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Articles - Étudiants SUPINFO

ITIL Foundation

3MET 7 chapters 2 ECTS credits Level Intermediate

Introduction

This course was created by IMAKUMO as part of the University Academic Chair IMAKUMO - SUPINFO International University entitled "Governance, Service Cloud and Enterprise apps."

 

The IT Service Management (ITSM Information Technology Service Management) is the practice of setting up the organization, processes, human resources and technology that support the delivery of services expected by customers. The objective is to provide services that are aligned with customer expectations in terms of price and quality, and thus maintain an acceptable level of cost and risk.

 

The interest of IT organizations for the best IT service management practices of ITIL ® is now proven worldwide. ServiceNow, allows to easily and quickly deploy these best practices in business.

Being trained and certified ITIL Foundation has now become a necessity for almost all future computer engineer. At the end of the course you will have acquired the double competence of ITIL and ServiceNow software positioned by Gartner as a leader today.

Learning path

      Objectives

      • Understand the ITIL concepts and how to implement ITIL
      • Discover the various service management process
      • Prepare for the ITIL Foundation Certification

      Course content

      • Introduction to ITSM

        Course : 50 min
      • IT Service Lifecycle

        Course : 100 min - Labs : 60 min
      • Service Strategy

        Course : 100 min - Labs : 120 min
      • Service Design

        Course : 100 min - Labs : 120 min
      • Service Transition

        Course : 100 min - Labs : 120 min
      • Service Operation

        Course : 100 min - Labs : 120 min
      • Continual Service Improvement

        Course : 50 min - Labs : 60 min

      Resources

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